FAQ — Collector Station
Frequently Asked Questions
What is your return policy?
Every order is covered by our Authenticity Guarantee: authentic, the exact item pictured, and shipped safely with pro packing — or we refund it, with notification within 5 business days of delivery. Outside the Guarantee, all sales are final: no returns for a changed mind or anything unrelated to authenticity or a true misrepresentation.
What does "Authenticity Guaranteed" mean?
Three promises on every order, singles and sealed: (1) it's authentic — sealed from authorized distributors, slabs direct from the grading companies, raw singles pulled from sealed or vetted submissions; (2) it's the exact item pictured in the listing; (3) it ships safely with pro packing. We can't guarantee any raw card grades a 10 — but if your order fails any of those three promises, we refund it. Read the full Guarantee.
What do I do if my order arrived damaged?
Damage in transit is a failure of our "shipped safely" promise, so it's covered by the Guarantee: contact us within 5 business days of confirmed delivery with clear photographs of the item and original packaging, and we will refund it.
Are digital pack purchases refundable?
No. All digital pack sales are final. Once a pull is delivered it is the buyer’s. If you experience a technical issue or a payment error that resulted in a duplicate charge or an undelivered pull, please contact our support team and we will review on a case-by-case basis.
Do you honor small price changes after I order?
In general, yes. We try to honor ordinary minor market movement. Our listing-error policy is intended for material errors, such as wrong card, wrong set, wrong condition, wrong variant, inventory mismatch, stale market-data issue, or an obvious pricing error.
Why was my trading card order canceled or refunded?
Trading card prices and availability can move quickly, and listings may occasionally contain catalog, condition, variant, inventory, synchronization, or market-data errors. If we discover a material error before shipment, we may cancel the affected item or order and issue a full refund. We do not use this policy for ordinary minor price changes. It is intended for genuine listing or pricing errors.
How do I contact Collector Station?
Visit our Location & Contact page or email us at bella@thecollectornation.com. In-store: 210 E. Main St, Easley, SC 29640 | Phone: 864-616-2820.