FAQ — Collector Station
Frequently Asked Questions
Why was my trading card order canceled or refunded?
Trading card prices and availability can move quickly, and listings may occasionally contain catalog, condition, variant, inventory, synchronization, or market-data errors. If we discover a material error before shipment, we may cancel the affected item or order and issue a full refund. We do not use this policy for ordinary minor price changes. It is intended for genuine listing or pricing errors.
Do you honor small price changes after I order?
In general, yes. We try to honor ordinary minor market movement. Our listing-error policy is intended for material errors, such as wrong card, wrong set, wrong condition, wrong variant, inventory mismatch, stale market-data issue, or an obvious pricing error.
What is your return policy?
All sales are final. We do not accept returns, refunds, or exchanges on trading cards, sealed product, slabs, memorabilia, or apparel. The only exception is verified shipping damage or incorrect items received due to our error, which must be reported within 48 hours of delivery with photographs. See our full Refund Policy for details.
What do I do if my order arrived damaged?
Contact us within 48 hours of confirmed delivery with clear photographs of the item and original packaging. Approved claims will be resolved at our sole discretion via replacement or store credit. Cash refunds are not issued for shipping damage claims.
Are digital pack purchases refundable?
No. All digital pack sales are final. Once a pull is delivered it is the buyer’s. If you experience a technical issue or a payment error that resulted in a duplicate charge or an undelivered pull, please contact our support team and we will review on a case-by-case basis.
How do I contact Collector Station?
Visit our Location & Contact page or email us at bella@thecollectornation.com. In-store: 210 E. Main St, Easley, SC 29640 | Phone: 864-616-2820.