Refund policy

Return & Refund Policy

Last Updated: July 21, 2026

The Collector Station Guarantee

You get exactly what you paid for. Guaranteed.

Every order — singles and sealed — is guaranteed to be:

  • Authentic. Sealed product comes from authorized distributors. Slabs come direct from the grading companies. Raw singles are pulled from sealed product or vetted submissions.
  • The exact item pictured. The card or product in our listing photo is the card or product you receive.
  • Shipped safely with pro packing. Protected, tracked, and packed to arrive as listed.

If your order fails any part of that standard, we will refund it. Notify us within 5 business days of delivery with clear photos of the item and the original packaging.

What the Guarantee does not cover: grading outcomes or condition expectations on raw cards (we cannot guarantee any raw card grades a 10), manufacturer pack odds, market value changes, or buyer's remorse.

All Other Sales Are Final

Outside the Guarantee above, all sales are final — no returns, refunds, or exchanges for a changed mind or any issue unrelated to authenticity or a true misrepresentation. This applies whether purchases are made in-store, online, via live sales, or through any other sales channel operated by Collector Station, and covers:

  • Sealed trading card products (packs, boxes, cases)
  • Individual cards (raw or graded)
  • Slabs, sealed cases, and break products
  • Memorabilia and collectibles
  • Apparel and all other merchandise

Condition, Odds & Grading Disclaimer

All products are sold as-is and as described at the time of sale. Condition assessments are subjective, and third-party grading results are not guaranteed. Manufacturer pack odds, inserts, and hit rates are outside of our control and are not grounds for a refund.

Acknowledgment of Policy

By completing a purchase with Collector Station — whether in-store or online — you acknowledge, understand, and agree to this policy in full. If you have questions about a product before purchasing, please ask. We stand behind every order with the Guarantee above.